月子餐（小产餐）订餐：

  • 第一步：订餐的两种方式：1. 网站预付定金$388（先预定；无HST；出餐时再付全款).  2. 网站直接付全款+HST（可刷卡）。
  • 以上两种订餐方式，仅需选择其中一种。支付定金的客户，出餐时支付余款，只能以EMT 方式支付。
  • 付款前需填写个人信息、餐单选择、送餐选择、食物过敏等项目后，提交订单。
  • 第二步：客服收到订单&定金后48小时内，联系您核实订单内容、发送出餐细节。
  • 第三步：宝宝出生后，出院当日6AM-6PM 通知我们，第二天马上出餐（周日休息，需推迟到周一出餐）。
  • 仅支付定金的客户，出餐3天内需支付余款（只能通过EMT 付款）。

其他营养餐：直接付费并完善订单即可。网站可刷信用卡。

月子餐(小产餐)付费:

  • 已付全款的客户无需再缴费。已支付定金的客户, 出餐3天将收到invoice（包括餐费及送餐费）。如收到Invoice 3天内未付款，第四天服务暂停（付款后服务继续）；如1周内未付款，服务取消。

退费：

  • 服务过程中如不喜欢某个餐点，可通知客服下次不再提供；如对个别餐点不满意，向客服提出，经确认后由厨房次日补上。
  • 已支付定金，但未使用服务的客户要求退费，退款扣除手续费10%。
  • 已出餐的客户如要求退费，可退回已支付、未出餐的数额，需扣除手续费10%。
  • 已支付的试餐费未出餐，需扣除20%的手续费。

Booking Postpartum meals & Miscarriage meals:

  • Step 1: put down an order by two ways.  One, purchase the “booking deposit $388” without HST, and pay later when the meal plan starts.  Two, purchase and pay for the full amount for the meal plan. 
  • For methos above, select one of the methods only, not both. 
  • Fill out necessary information before check out (menu choice, delivery option, allergy etc.); pay and submit order.
  • Step 2: once the order is received, customer service will contact you within 48 hrs to confirm order details.  Also send out instructions for starting the meal plan. 
  • Step 3: on day of discharge, contact us between 6am-6pm, meals will be ready the next day(keep in mind that we are close on Sundays)
  • There is no offline credit card payment option.  For clients that put down a deposit only, later payment option will be EMT only.

Other meal plans: make full payment online via credit or debit card, EMT, Wechat payments etc. 

Payments:

  • No further payment required for clients paid in full. 
  • For clients that put down an deposit, will receive an invoice for the balance once the meal plan starts.  Invoice can only pay by EMT.
  • If payment is not received 3 days after invoice is sent, meal service will be paused. If payment is not received by day 7, service will be canceled. 

Refund:

    • If you dislike any dishes, contact customer service to remove it from future menus; if there is un-satisfaction towards a dish, contact customer service. With customer service’s confirmation, a replacement dish may be provided the next day.
    • If booking deposit is paid and no service occur, 10% of the processing fee will be charged and the rest can be refunded.
    • If a full payment meal plan had started and request a refund, 10% of  the processing fee will be charged and the rest can be refunded.
    • For food sampling orders, 20% of the processing fee will be charged and the rest can be refunded.