月子餐（小产餐）订餐：

  • 第一步：缴纳定金。把“月子餐定金$388（小产餐定金）”加入购物车（无税费），填写餐单选择、自取还是送餐、食物过敏等项目后提交订单、并EMT$ 388 到yuezican@wohebaobei.com。
  • 第二步：客服收到订单&定金后联系您核实订单、检查错漏、发出收据。
  • 第三步：宝宝出生后，出院当日6AM-6PM 联系我们，第二天马上出餐。
  • 第四步：出餐最后一天退回定金。

其他营养餐：直接付费并完善订单即可。

月子餐(小产餐)付费:

  • 出餐第3天，第18天分别支付15天的费用（包括餐费及送餐费；您将提前收到Invoice）。如收到Invoice 3天内未付款，第四天服务暂停（付款后服务继续）；如不付款，定金不退，服务取消。

退费：

  • 服务过程中如不喜欢某个餐点，可通知客服下次不再提供；如对个别餐点不满意，向客服提出，经确认后由厨房次日补上。
  • 已支付定金，但不使用服务的客户，定金不退。
  • 已开始出餐的客户如要求退餐，扣除定金金额$388，并按天数退回餐费和送餐费（未付欠款需及时支付)。
  • 已支付的试餐费可换店铺积分，定制其他套餐使用; 如要求退费，需扣15%的手续费。

Booking Postpartum meals & Miscarriage meals:

  • Step 1: put “Postpartum Meal Booking Deposit $388” in Cart（tax exempt）; fill out all necessary information during check out (menu choice, pick up or delivery, allergy etc.), submit order; pay by EMT to yuezican@wohebaobei.com.
  • Step 2: customer service will contact you to confirm order details and send you receipt. 
  • Step 3: on day of discharge, contact us between 6am-6pm, meals will be ready the next day. 
  • Deposit will be refunded on last day of service. 

Other meal plans: make payment directly and fill out necessary information during check out. 

Payments:

  • Each 15 days of payment (both meal cost and delivery fee) will be due on day 3rd, and day 18th once the meal plan starts. Invoice will be sent to your email in advance.
  • If payment is not completed within 3 days after invoice is sent, meal service will be paused on day 4th. Service will be resumed once payment completed; or service will be canceled and deposit won’t be refunded.

Refund:

    • If you dislike any dishes, contact customer service to remove it from future menus; if there is un-satisfaction towards a dish, contact customer service. With customer service’s confirmation, a replacement dish may be provided the next day.
    • If booking deposit is paid and no service occur, booking deposit won’t be refunded.
    • If a meal plan had already started, an amount of $388 equivalent to the booking deposit won’t be refunded, the rest of the unused meal plan fee and delivery fee will be refunded.
    • For paid food sampling orders, store credit will be issued for future purchase; or get refunded with a 15% processing fee.